Refund Policy 

Each product's policy can vary depending on the specific circumstances

If a product is purchased and is not shipped within the advertised time frame, you may be entitled to a 100% refund and cancellation of your order

All switches sold are brand new from the factory and never used before. Defects are extremely rare but can occur. If you report a switch as defective, we have no way of determining if improper use has occurred due to the fragile nature of the product, but we will work with you to ensure a good outcome for everyone, we don't want anyone leaving the shop unhappy!

Sanwa buttons of any kind come with a 7 day warranty in case of any manufacturer defect. If a defect is found in that time, please contact us and we will investigate and follow up with you personally.

Wiring and miscellaneous products come with a 30 day warranty from date of delivery. If a defect occurs after this date, we will work with you to find a solution.

“Change of mind” refunds or exchanges are not allowed once a product has been shipped.  

You may cancel an order before it has shipped but will incur a 5% processing fee. (This is to cover any transaction costs we incur)